Start a return, please contact us at:
returns@carbonknifeco.com
If the original product and/or packaging is not in new condition, we have the right to deny your return.
- Returns accepted only on new and unused items, within 7 days of the delivery date. Carbon Knife Co may apply up to a 15% restocking fee, return DUTY TAXES, and merchant card transaction fees.
Refunds (if applicable)
- If you are approved, then your refund minus original shipping costs, will be processed and automatically be applied to your original method of payment, within 1-5 business days.
Shipping costs are non-refundable.
If you selected Free Shipping, the original shipping costs will be deducted from your refund value.
- Returns are at the buyer's expense. Please, use a trackable shipping service and consider purchasing shipping insurance and Signature Confirmation.
Disclaimer of Warranty
Carbon Knife Co makes no representations or warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. Carbon Knife Co is not responsible for printing or typographical errors. Prices, fees and availability are subject to change without notice.
Japanese knives are much thinner, easier to sharpen, and have great edge retention. Please, do not use Japanese knives on bones, cheese, hard vegetables, frozen foods, and other dense food. Please, do not twist or force the knife into the product. This will cause your knife to chip and damage.